After Hours
- All after hours telephone calls to the Glynde and Athelstone clinics are diverted to National Home Doctor locum service.
- If you require care after hours in Maitland or Ardrossan, please contact the local hospital for acute care.
Phone Calls
- Our doctors offer telehealth appointments, which are eligible for a Medicare rebate if you have attended a face-to-face consultation within the past 12 months.
- If the matter is in relation to the management of your condition and your doctor is unavailable, we encourage you to speak to one of our registered nurses who will assess if it is an issue they can help you with.
- If the matter is life threatening, call for an ambulance on 000
Recalls
- Medical HQ recalls patients for a variety of conditions including cervical screens, chronic conditions, and preventive health checks.
- Information regarding cervical screens, Mammograms and Childhood Immunisations are recorded on a state register that also sends appropriate recalls.
- Medical HQ may send you a text to alert you to a recall prompting you to call your usual clinic and arrange a time to see your doctor or the nurse.
Home Visits
- Our doctors regularly visit Residential Aged Care Facilities for low and high care patients.
- Whilst home visits can be made if necessary (urban area only), we encourage patients to visit the surgery for medical care. Doctors from our country practices will only undertake home visits for palliative care patients or in very exceptional circumstances.
Prescriptions
- Patients are required to make an appointment for all repeat prescriptions.
Test Results
- Patients are required to make an appointment to discuss results of tests.
Referrals
- Patients are required to make an appointment for medical specialist or allied health care referrals.
- Doctors generally recommend specialists with whom they are most familiar, but are happy to refer to your nominated specialist.
